**Description** SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA. Responsibilities: + Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software. + Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. + May be involved in customer installation and training. + Provides support to customer/users where the product is more technical or sophisticated in nature. + Will be involved in customer installation and training. + Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation. + Maintaining asset records. **Qualifications** Required Education: + Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree. + Ability to learn customer support processes and techniques. + Ability to work well with all teammates and multi-task in a fast-paced environment. + Outstanding analytical and problem-solving skills, and excellent customer service. + Excellent Interpersonal, written, and oral communication skills. Required Clearance & Certification: + Must be a US Citizen with an active TS/SCI with a CI Poly. + DoD 8570 IAT Level II certification. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2502182 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability