CertainTeed’s Roofing Product Group is seeking a talented Technical Services Engineer II to their collaborative team in Malvern, PA.

The Technical Services Engineer will serve as R&D’s liaison with customers and suppliers, working with corporate office and plant-based teams to develop and implement product and raw material improvements.

Job objectives:

Engage with customers and bring feedback to R&D. Work with the R&D and the manufacturing sites to realize process or design changes. Revise raw material specifications and test methods. Become a subject matter expert in the installation of roofing components and systems.

Essential Functions

Work with the plants to improve existing raw material quality testing & develop new ways of testing and monitoring raw materials. Conduct supplier quality audits with cross functional teams. Executing data-driven revisions to raw material specifications. Attend industry and customer events in order to understand how to better serve the market. Participate in customer complaint visits, working with Sales and Warranty Services on complaint resolution. Using customer feedback, work with R&D to develop product improvements. Incumbent will then work with the plants to implement necessary changes.