Technical Services Manager Job ID 190513 Posted 19-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **Job Title:** Technical Service Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Service Manager to join the team located in London. The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients Healthcare facilities. **Role Summary:** + Act as a subject matter expert for technical service delivery within a Healthcare environment + Provide a safe and healthy workplace with responsibility for all EHS compliance for both CBRE and supplier partners + Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes + To provide technical and operational support and advice to the engineering team + Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support + Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines + To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard + Manage subcontractor delivery and engagement + Understand and comply with Site safety rules/requirements + Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times + Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents + Responsible for Multi-client locations in and around Tottenham Court Road + Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members + All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible + Support Site Budget Management by driving Operational control through Metrics Management + Deliver services based on contract scope of work with full understanding of the scope variances by site + Ensure knowledge of Supplier contract terms, scope of work and performance specification + Ensure PO’s are raised and processed in compliance with GWS policy + Responsible for coaching and supporting the growth of your team. **Experience Required/desired:** + Technical qualifications + Healthcare experience in a similar role + Knowledge of the Healthcare Technical Memorandums (HTM) + AP qualification in at least one of the HTMs + Strong related experience in FM operations + Strong influencing, communication and presentational skills aligned with good commercial acumen + People management skills and the ability to communicate at all levels + Experience of managing contracts, writing and operating to processes and procedures + CMMS experience (WO Management Process) preferred + Report writing ability + Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)