Latitude is currently seeking currently seeking a Technical Services Representative to join our team in Homestead, FL. This role will provide technical assistance and education on testing services including setup support, continuous client contact during testing, and creation of cost proposals.  Responsibilities:Provide customer education on client's services by phone or e-mail and determine best course of action to match customer needsProvide technical assistance to customers on test program setup and provide continuous ongoing client contact during testing along with documentation of all customer contactDiscuss requests with the Inside Sales Leader to review project feasibilityReview testing standards and engineering drawingsCreate proposals for testing at all client testing locations and follow up on cost estimates or tests requested but not receivedAttend trade shows to represent client and host in-person tours at Q-Lab FloridaActive role in hurricane preparation Required Skills/Experience:Minimum Associate’s degree in a science or technology fieldMinimum 3 years of customer service experience, including heavy written correspondenceMust be able to explain technical concepts at a variety of levels (technical to non-technical)Computer literacy and good working knowledge of MS Word and ExcelAbility to communicate effectively in English, both written and verbal. Must be detailed in documentationFair grasp of algebra and geometry conceptsBusiness etiquette knowledge Desired Skills/Experience:5 years customer service experienceBachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)Experience in a test or manufacturing labExperience with national and international standards (ASTM, ISO, DIN, etc.)