What’s the job? 

Provide Technical support to both internal and external customers. Establishing themselves as a Technical Specialist for steep slope roofing products (65 %) 

Provide technical and warranty product assistance/letters to callers, TM’s and Technical Services personnel. Provide quality customer service by processing and answering calls/emails regarding claims in a timely manner (Time on the phones will be predetermined and set for each day. Minimum of 2 hours per day) (25%) 

 Other projects as assigned (10%)