Day to Day:
Insight Global is looking for a Technical Solutions Analyst to join one of our financial services clients. This is a Senior TSA (Technical Solutions Analyst) role in the Technical Solutions & Delivery group of ITS (Information Technology Services). On a day-to-day basis, this individual will be responsible for analyzing, designing, and proposing IT solutions that enhance operational efficiency. As the IT liaison, you are responsible for the proper alignment between business processes and applications while striving for continuous improvement and enhancements of technology. You will be given business requirements from a variety of LOBs within the company, such as client services, claims, insurance services, etc., and be required to analyze the business need, create a technical solution and partner with development teams to execute on the business requirements you were given. The majority of the business requirements are aligned to 2 large target projects within the company around Church Insurance and Electronic Bill Presentment and Payments so ideally this person will have Property & Casualty and Insurance experience, plus online payments experience. In addition to project work, there will be a variety of Enhancement work to be implemented. You will manage ServiceNow tickets, establish a course of action for how to address the ticket solution and continuously follow through on the established course of action as the point of contact. Overall, the role should contribute broad experience and a high level of expertise in business acumen, technical proficiency, and application lifecycle development techniques.

Essential Duties and Responsibilities include the following:
Acts as primary liaison between ITS and business on assigned projects and/or enhancements to ensure functional and technical requirements are captured and delivered as part of the technical solution, includes collaborating with business stakeholders to define functional requirements and with technical staff to develop solution alternatives.
Leads analysis, facilitates/elicits requirements, performs current state, gap and future state technical analysis and participates in design activities; maintains an understanding of a broad range of technical flows, configuration, and set-up, and related systems; provides strategic advice for technical solutions. Acts as overall owner functional and technical requirements for the assigned application/project/initiative.
Document and refine requirements into user stories, to describe the business needs. Able to thoroughly create and understand complex functional user flows and mockups.
Partner with cross functional teams to define and translate business requirements into enterprise technical solutions including creation of SFTP transfer processes.
Assists with all application implementations including software selection, planning, data conversion, application configuration, process workflow analysis, enhancements, quality assurance, requirements documentation, user acceptance testing, training, and ongoing production support.
Supports the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk; communicates status, business impacts and system changes to team members, business partners, sponsors, management, and other interested parties; coordinates change management, issues, tracking and resolution.
Manages and/or participates in testing activities for project assignments; provides guidance for testing strategies, scope, and scenarios; reviews and provides advice for testing- reviews test cases, prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; works with business partners to support user acceptance testing.
Effectively communicate (verbally and written) with project stakeholders, senior management, external vendors, across ITS departments and project team members.
Facilitate and contribute to Scrum events: daily standups, backlog refinement meetings, Sprint demo and Sprint planning
Assists with audits and disaster recovery testing, as necessary.
Actively identify and participate in training, education, and development activities to improve own knowledge and performance to sustain and enhance professional development
Follow all enterprise data security and privacy guidelines.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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