Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your role:

Technical Helpdesk for Point of Care products Daily technical calls as part of the customer care centre process Provide all types of on-site escalated technical support at a national level. This may require the travel to a customer site anywhere in the UK at short notice. Reports, technical analysis, benchmarking and product technical information to all stakeholders Technical coaching/training for engineers or customers The role requires working in shifts (rotating 8-4, 9-5, 10-6), voluntary weekend and evening work (paid extra)

Your expertise:

Experience using, supporting and repairing POC products, or experience at a helpdesk providing remote customer support. Experience working with CRM (Siebel or P58 advantage) IT. skills, including an understanding & remote support troubleshooting, lab base network solutions and networking infrastructure as well as current IT technologies A working knowledge of fault analysis and resolution. Good interpersonal and communication skills with the ability to deal with staff and customers at all levels. Technical report writing skills.

Benefits

26 days of holidays Flexible benefits, including medical cover Pension contribution (match up to 10%) Company shares Volunteering days Yearly Bonus Company car/allowance

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-uk/point-of-care-testing

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.