How you'll help us Keep Climbing (overview & key responsibilities) Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. **Essential Responsibilities:** + Responsible for implementation and support of desktopdevices, applications, peripherals, telephone systems, network devices, airlinespecific equipment (Kiosk, Flight Information Display Systems, Ramp InformationDisplay Systems) and multiple server platforms. + Perform, as specified in the Service Request, the physicalrelocation of any IT infrastructure devices (PC workstations, peripheraldevices, phones, network routers, airport devices, etc.). + Perform upgrade services (adding to or changing a workgroupcomputer, workgroup peripheral, or software) as specified in the ServiceRequest. + Verify the asset in accordance with Delta policy prior tothe move. + Update asset management systems. + Troubleshoot and resolve all hardware and software problemssupported by Field Operations. + Communicate with the Field Planning and Project Managementorganization. Duties may include research, providing input into work orders,and occasional assistance with site surveys. + Perform preventative maintenance on operational devices. + Coordinate external vendor services. + Install, customize, maintain, test, and troubleshoot operatingsystems and other systems software + Provide on-site support, as needed. + Provide technical support, as needed, to the enterprise. + Configure, install, maintain, test, and troubleshoothardware systems + Perform root cause analysis to quickly recover from serviceinterruptions, and to prevent recurring problems. + Implement changes to platforms with minimal impact to thebusiness by following enterprise standards and procedures. + Coordinate activities with internal/external technologyowners/service providers + May perform other duties as assigned. What you need to succeed (minimum qualifications) + Fluency in written and spoken German and English is mandatory. + Must be in possession of valid documentation to live and work in GERMANY at the time of applying to this position. **Delta does not sponsor** + Basic Network/server and application knowledge (MS Office 365, Outlook, etc.). + Troubleshooting skills (hardware/software) and WIN10 workstation and peripheral knowledge. + The ideal candidate will have the above plus A+ Certification. + Must be able to move on a regular basis, large equipment that weighs at least 30 pounds/ 15 KG + Ability to provide on-site support, as needed. + Must have valid driver’s license. + Previous airline experience is ideal. + Ability to work within a team environment. + May require overnight travel + Consistently prioritizes safety and security of self, others, and personal data. + Embraces diverse people, thinking, and styles. What will give you a competitive edge (preferred qualifications) **Major Skills and Competencies:** + **Communication Skills -** The ability to communicate verballyand in writing with all levels of employees and management, capable ofsuccessful formal and informal communication, speaks and writes clearly andunderstandably at the right level. + **Integrity and Trust -** Involves being widely trusted, beingseen as a direct, truthful individual, can present the unvarnished truth in anappropriate and helpful manner, keeps confidences, admits mistakes, and doesn’tmisrepresent him/herself for personal gain. + **Teamwork -** Involves working well in a collaborative setting,supporting work team by volunteering for and completing assignments, acting asa positive team member by contributing to discussions, developing andmaintaining both formal and informal relationships enterprise-wide, definessuccess in terms of the entire team through mentoring and knowledge transfer. + **Technical Expertise -** Involves demonstrating a commitment toincreasing knowledge and skills in current technical/functional area, keepingup to date on technical developments, staying informed as to industrypractices, knowing how to apply relevant technical processes to appropriatebusiness needs. + Dedication - Involves demonstrating a desire to dedicatetime and energy to accomplish goals, tasks, assignments, etc. Will do what ittakes to get things done. + **Flexibility -** Is open to change, enjoys the challenge ofunfamiliar tasks, anticipates and adjusts to problems and roadblocks, is notthrown off when things change, can flex to future consequences and trendsappropriately. + **Patience -** Involves listening and checking before acting. Istolerant with people and processes, tries to understand the people and the databefore making judgments and acting, sensitive to due process and properapproaches. + **Problem Solving -** Uses rigorous logic and methods to solvedifficult problems with effective solutions, probes all fruitful sources foranswers, can see hidden problems, is excellent at honest analysis, looks beyondthe obvious and doesn’t stop at the first answer. + **Task Management -** Delivers quality work on time, translatesplanning into action by following applicable established procedures ormethodologies, proactively monitors and controls task status by collecting andanalyzing task data to anticipate and address barriers, appropriatelycommunicates, and resolves or escalates any problems that arise. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way: • Competitive salary and industry-leading profit sharing. • Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits. • Domestic and International Flight privileges for employees and eligible family members • Career development programs are available for your long-term career goals. • Access to subsidized and vetted Backup Care for children, adults, and pets through Care.com Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. 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