**Primary City/State:** Phoenix, Arizona **Department Name:** Support Ops Admin-Ref Lab **Work Shift:** Day **Job Category:** Lab **_Find your Voice, Passion, & Purpose_** POSITION SUMMARY Provides technical expertise and support for the system manager in the areas of writing procedures, research and development, establishing technical policies, continuous quality improvement, technical education of staff and regulatory compliance. CORE FUNCTIONS 1. Performs technical research and development under the direction of the Manager. Evaluates referral testing and makes recommendations on bringing testing in-system. Participates in the evaluation and selection of new procedures and instrumentation. Assists in writing new procedures and policies. Obtains appropriate approval prior to implementation. Reviews and standardizes procedures between testing sites where possible. 2. Focus on quality by working with the Manager in development and implementation of QC and QA policies and procedures. Participates in CQI projects and outcome measurement studies. Provides technical expertise in regards to utilization issues for testing within the technical area. Ensures that appropriate policies exist for specimen integrity. Develops plans for validation of all processes. Ensures that regulatory and compliance standards are met. Provides technical support to all sites during inspections. Standardizes practices between sites when possible. 3. Works with the System Manager to provide input on financial evaluations for both new and current testing procedures. Performs financial evaluations as a part of procedure, instrumentation, and reagent evaluations. Assists System Manager in reviewing current procedures and instruments utilized throughout the system periodically to ensure that they are cost effective. Recommends changing procedures or instrumentation, consolidating testing, or changing testing locations when appropriate to increase cost effectiveness. 4. Works with the Technical Manager and Administrative Director to provide technical staff development within their technical area. Provide technical in-services for all system personnel. Develops and oversees orientation and continuing education programs for staff in their area of technical expertise. Develops a personnel competency assessment program. Participates in the implementation of the program across the system. Reviews results and identifies additional training needs. 5. Serves as a system technical resource for all testing sites on all shifts. Provides technical support for problem solving. Provides technical consultation to physicians, nurses, and other healthcare professionals. Works closely with the Medical Director(s) on policies and procedures. MINIMUM QUALIFICATIONS • Bachelor’s Degree in a chemical, physical, biological or clinical laboratory science or medical technology. Qualifies as a Technical Supervisor as defined under CLIA '88. • Four (4) years’ training and experience in nonwaived testing in their technical specialty. • Excellent working knowledge of regulatory and accreditation requirements. • A high degree of technical and decision making skills. • Demonstrated behaviors consistent with the values of Laboratory Sciences of Arizona. PREFERRED QUALIFICATIONS • MLS or Specialty certification. • Previous participation in management training programs. • Additional related education and/or experience. **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. https://www.bannerhealth.com/careers/eeo