Preferred Qualifications: + Experience in physical work environments (warehousing, supply chain, retail, etc.) + Networking and hardware troubleshooting experience + Hands-on experience with physical infrastructure installations, including hardware integration, racking, and cabling Primary Responsibilities: + Provide support to end users on various issues + Identify, research, and resolve technical problems + Respond to technical support requests via phone, email, and in-person + Document, track, and monitor problems to ensure timely resolution Qualifications: + Knowledge of commonly-used concepts, practices, and procedures within the field + Ability to follow instructions and pre-established guidelines + Work under immediate supervision + Primary job functions do not typically require independent judgment + Typically reports to a supervisor or manager Surrounding Team and Key Projects: + Support the team in meeting the required number of rack hand-offs Interaction with Team: + Collaborative work environment + Follow instructions and pre-established guidelines + Work under immediate supervision Typical Task Breakdown: + Provide support to end users on various issues + Identify, research, and resolve technical problems + Respond to technical support requests via phone, email, and in-person + Document, track, and monitor problems to ensure timely resolution + Physical position requiring standing, moving items, lifting up to 40 lbs, and fixing issues as needed Day-to-Day Activities: + Similar to data center roles and responsibilities + Work in varying temperature areas (hot and cold aisles) Degrees/Certifications and Experience Required: + Associate's degree in a related area and 0-3 years of experience in the field or a related area + Help desk experience is not transferable for this position + Experience in physical work environments (warehousing, supply chain, retail, etc.) + Networking experience + Hands-on experience with physical infrastructure installations, including hardware integration, racking, and cabling + Hardware troubleshooting experience + Ability to stand for extended periods and lift up to 40 lbs Pay and Benefits The pay range for this position is $15.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Carlisle,IN. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.