RICHMOND, VA, USA
5 days ago
Technical Support
Job Seekers, Please send resumes to resumes@hireitpeople.com Complete Description:  *local candidates strongly preferred
Provide software packaging and deployment, PC image maintenance and deployment, software patch management, technology asset management for SW & HW for Altiris, Secunia & LANDesk apps and tech support to Help Desk Staff & customers.
RESPONSIBILITIES INCLUDE:- Maintaining and deploying PC images- Workstation patch management- System administration for assigned applications- Developing SQL queries and reports- Software packaging and deployment- Subject Matter Expert (SME) for projects and project teams- Providing Tier 3 support for Technical Support Analysts- Providing written and verbal information to end users in a professional, courteous, and timely manner
ENVIRONMENT:- Windows 7 SP1- Microsoft Professional 2010- Symantec Altiris Asset Management

SkillRequired / DesiredAmountof ExperienceConfiguring, implementing, and maintaining a LANDesk ServiceDesk environmentRequired5YearsWindows hardware independent image maintenance and deployment utilizing an industry leading deployment tool such as Altiris, MDT, or LANDeskRequired5YearsSoftware package customization with an in-depth understanding of MSIs and hands-on experience, preferably with Flexera AdminStudioRequired5YearsAutomated software deployment utilizing an industry-leading deployment tool such as Altiris, SCCM, or LANDeskRequired5YearsWorking with end users in a Microsoft Windows environment to resolve complex issues effectively and efficientlyRequired5YearsDeveloping SQL queries and ad hoc reportsRequired5YearsSuperior analysis and troubleshooting abilityRequired  Superior written and verbal communication skillsRequired  Team-orientedRequired  Focused on providing excellent customer serviceRequired  
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