Job Seekers, Please send resumes to resumes@hireitpeople.com Complete Description:  *local candidates strongly preferred  *mgr will ONLY conduct in-person interviews, NO Skype, NO exceptions.
This position provides computer technical support to the State Corporation Commission.
RESPONSIBILITIES INCLUDE:• Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals• Documenting, maintaining, upgrading, and replacing desktop hardware and software systems• Supporting and maintaining user account information, including rights, security, and systems groups• Providing hands-on and telephone support of personal computers and laptops• Locating, reading, comprehending, and following instructions in online technical service manuals, knowledgebases, and publications• Diagnosing and solving PC software and hardware issues, including issues with malware• Prioritizing and scheduling own workload• Providing accurate and helpful answers, both written and verbal, to end users in a professional, courteous, andtimely manner• Installing and configuring software, such as operating systems, configuration management tools, application anddevelopment tools, testing tools, compilers, and code editors• Managing and reporting time spent on all work activities
ENVIRONMENT:• Windows 7 SP1• Microsoft Office Professional 2010• Symantec Altiris Asset Management 

SkillRequired / DesiredAmountof ExperienceCompTIA A+ certification within the last 5 yearsRequired  Recent experience in a full-time Help Desk/Technical Support positionRequired4YearsThorough knowledge of & experience w/ Windows 7, Windows 10 OS and Microsoft desktop software products, including Office Professional 2007 & 2010Required4YearsExperience providing superior, professional, and courteous support to end users by phone and in personRequired8YearsExperience independently troubleshooting and correcting complex PC issues, including issues with the registry, drivers, and malwareRequired8YearsExtensive experience correcting Windows operating system issues and installing Windows operating systemsRequired8YearsExperience entering information and working with a trouble ticket, issue tracking systemRequired2YearsSuperior written and verbal communication skillsRequired  Legally eligible to be hired as a State employee without any sponsorshipRequired