Complete Description:
**local candidates strongly preferred
***all interviews will be in person, no exceptions
Acts as a liaison between VDOT and VCCC to ensure the delivery of high performance IT support services. Provides management with recommendations for systems and process improvements. Troubleshoots software and hardware problems and enhances the level of direct services to field staff. Works with internal IT staff in the support of enhancements to service delivery methods and procedures to include the delivery of job aids and tools. Installs, maintains, and assist in testings and upgrading of new and existing hardware and software.
Abilty to envision the 'Big Picture' and develop, sell and implement strategic and tactical initiatives in support of IT Support Services. Knowledge of IT concepts and trends. Ability to analyze business needs, troubleshoot hardware and software issues, and communicate solutions to staff both in the Central Office and in the field. Ability to write and speak effectively to individuals and. Strong analytical and communication skills and some system development methodology experience. Ability to follow instructions and make decisions based on know facts.
Skills:
Skill
Required / Desired
Amount
of Experience
Desktop Operating Systems, Windows 7, XP,
Required
2
Years
Helpdesk Software, HP Openview
Required
1
Years
Microsoft Office, 2003, 20007, and 2010
Required
2
Years
Troubleshooting hardware and software problems
Required
3
Years
Demonstrated ability to effectively communicate at all levels of organization
Required
3
Years
Knowledge of basic SharePoint troubleshooting with InfoPath skills desirable
Required
1
Years
Strong Customer Service skills with a Customer First attitude
Required
3
Years
Describe your experience trouble shooting and analyzing hardware and software problems
Does your skills Matrix match your work experience?