Job Description

We’re excited to announce that we’re looking for an enthusiastic Technical Support colleague to join our Danfoss Climate Solutions support team based at our state-of-the-art office ‘The Mark” in Rotterdam.
Do you want to be part of a company that builds energy-efficient solutions that make cities cleaner and a company that can give you unique opportunities? Are you experienced within customer support areas and have a technical background? Then you might be looking at your next job opportunity. 

Job Responsibilities

You will become part of the Danfoss Climate Solutions Sales and Technical Support team in the Benelux with approx. 20 colleagues and will support our customers and our commercial sales team by providing solutions for varying technical and commercial inquiries. You are not afraid of a challenge and with your drive you like to go the extra mile for our customers.

Tasks and responsibilities you can expect are:

Answering inquiries that will reach you via email and via telephone. This could be advising our partners or guiding installers through an installation Prepare and share quotations Ensure administrative matters are correctly administered into our CRM system Salesforce Expertise in assessing warranty requests & returns Support for technical commercial presentations and trainings Identifying and reporting opportunities, potential problems and customer feedback Background & Skills

We would like to see that you have technical education in mechanical or electrical engineering preferable combined with some years of relevant work experience in a technical environment. Having experience and knowledge of heating installations is a major advantage. Additionally, we are looking for:

Experience with MS Office and digital tools like Salesforce etc. Willing to share your knowledge and expertise within your team and our customers Have a flexible and proactive attitude and be able to work and function independently as well as in a team Eager to develop your own knowledge and expertise by means of online and offline, internal or external training sessions Fluent (in word and writing) language skills in Dutch & English. Mastery of the French language is an advantage

 

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

 

For further information please contact Catharina Cuerten, Talent Acquisition Specialist, at +49 69 8902107.

 

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system  13 th month salary  32 days of paid vacation of which a maximum of 5 determined  Possibility to work remotely  Pension plan  Career Development  Opportunity to join Employee Resource Groups  State of the art (virtual work) environment

 

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.