Short Description:
Assist the mainframe/server service delivery manager in vendor oversight of an IT infrastructure managed services contract.
Complete Description:
Job Description:
Assist in the oversight an IT infrastructure contract, focusing on server services, including 3500 servers and 1.2 Petabytes of data storage for 73 state agencies. Specific duties include:
* Review and approve service level agreement results
* Review and approve vendor invoices
* Provide feedback on technical solutions, ensuring they will meet business requirements while following architectural standards and contractual terms
* Work with customers and the IT infrastructure service provider to resolve server service concerns
Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.
Skills:
Skill
Required / Desired
Amount
of Experience
Knowledge of Server management
Required
5
Years
IT Infrastructure vendor management
Required
2
Years
Strong verbal and written communications
Required
5
Years
ITIL foundations certification
Desired
1
Years
project coordination
Required
2
Years
mainframe, server and storage technologies
Required
5
Years
US Citizen (requirement of this facility)
Required
1
Years
understands best practices in service management including contract and vendor management in an outsourcing or shared service environment
Required
5
Years