Job Title:

Technical Support Agent

Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.

The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits!

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

Device, and performance supportCommunicate troubleshooting steps effectivelySupporting with data and user deletion requestsCollaborate with engineers to provide tech resolutionsEnd-to-end ownership of customer support requestsProactively gaining updates and communicating to the customer

Requirements

Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channelsStrong technical knowledge and practical understanding of web technologiesAdvanced troubleshooting skillsAbility to communicate technical knowledge to non tech audience clearlyFluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management softwareStructured multitasking and prioritisation skillsStrong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issuesCollaborative interpersonal skills with experience working in a cross-functional team environment

Preferred Qualifications

Web based background or computer science qualifications

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

 

Eligibility to work  

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. 

Location:

UK, Work at Home, Northern Ireland

Language Requirements:

English (Required)

Time Type:

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