Job Seekers, Please send resumes to resumes@hireitpeople.com Job Duties include: Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine. Perform installation and troubleshooting of PCs, printers, iPhones and software. Daily inspections of server room and data closets Manage backup tape rotation and cases for offsite pickup Perform network jack activation for correct VLAN Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Required/Desired Skills: Respond to and direct help desk tickets to other technicians for resolution Installation and troubleshooting of PCs, printers, iPhones and software  Daily inspections of server room and data closets  Manage backup tape rotation and cases for offsite pickup  Perform network jack activation for correct VLAN  Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets