Job Title: Technical Support Analyst Description: Join a Fortune 100 company that values your career growth and development. At our company, you will have the opportunity to advance into Tier II, Networking, and Cyber Security career paths. We are committed to providing a supportive and dynamic work environment where you can thrive and achieve your professional goals. Summary of Position: As a Technical Support Analyst, you will provide technical support in a contact center environment. Your responsibilities will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will be provided via phone and chat interactions using remote access software. You will support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications. You will handle an average of 25 interactions daily, serving as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. Your performance will be measured based on Key Performance Indicators, including schedule adherence, first contact resolution, quality, and customer service. During your assigned shifts, you should expect to spend nearly 100% of your time handling customer interactions. Required Skills: + Proficiency in MS Office and Windows + Strong customer service and troubleshooting skills + Experience with help desk support, Active Directory, Office 365, ServiceNow, Zendesk, Windows 10, phone support, service desk, event viewer, task manager, TeamViewer, password reset, technical support, Zoom, call center, support, Outlook, and remote support Top Skills: + General Windows knowledge and troubleshooting + MS Office troubleshooting + General networking knowledge + Service desk experience + Phone/chat IT support experience + Excellent typing skills (WPM) Additional Information: + Familiarity with Device Manager, explaining IP addresses, Event Viewer & TeamViewer uses, knowledge of DNS, task manager usage, installation of applications on mobile devices, hidden file navigation, and locating all running applications. Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Franklin,WI. Application Deadline This position is anticipated to close on Mar 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.