Job ID: NS9778371119 Location: Omaha, NE Category: Information Technology Employment Type: Permanent Apply now Back to Search Thank you for applying. Someone will be contacting you shortly.   Uploading Data... Creating Application... Finishing up... Apply Now

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Technical Support Associate | $50,000 – $65,000 per year | Hybrid Direct Hire What Matters Most Competitive Salary of $50,000 – $65,000 per year plus additional compensationLocation: Hybrid work 2 days remotely and 3 days onsite in Omaha, NebraskaDirect Hire opportunity with career growth and stability Job Description Join a well-respected client as a Technical Support Associate and provide technical assistance to both internal employees and external customers. This role involves troubleshooting and resolving computer-related issues while ensuring excellent customer service. With a hybrid schedule and opportunities for growth, this position offers a unique and exciting career path. Responsibilities: Field support calls, chat, email, and/or other communications from users regarding software programming, connectivity, printing, and related concerns.Guide users through diagnostic and troubleshooting processes, using tools and verbal instructions.Assist with installation of software and troubleshooting of related problems; escalate complex issues as needed.Set up or repair computer hardware and associated devices, including printers and scanners; coordinate third-party repairs when necessary.Troubleshoot system failures, identify network roadblocks, and set up new users with appropriate access.Monitor computer and telecommunication systems to improve network performance. Qualifications and Requirements: Bachelor's degree in Computer Science or related field preferred.At least three years of experience in customer technical support highly preferred.Knowledge of system or network administration, VMware, and telecommunications.Strong ability to explain technical issues to both technical and nontechnical audiences. Benefits and Perks: Salary: $50,000 – $65,000 per yearMedical, Dental, Vision & MorePaid Holidays and Vacation Time OffCompetitive 401(k) + Company MatchTraining & DevelopmentAdvancement Opportunities Your New Organization:As one of the United States' largest wholesale distributors, our client is committed to excellence and customer satisfaction. The company fosters a collaborative and innovative work environment that supports employee growth and success. Join a team that values expertise and dedication to providing outstanding service. Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The base salary range for this position is $50,000–$65,000, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. 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