The mission of the Technology Operations organization is to provide desktop build services for colleagues across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the Technology Operations team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. The Technical Support Associate Analyst will install, configure, troubleshoot, and repair computer workstations while monitoring performance, diagnosing and resolving problems. You will provide accurate, timely and creative solutions to customer's computer and network problems while adhering to standard Technology practices and techniques.
 

Responsibilities:

Monitor New & Used Equipment inventory in Depot Build Room.Request replenishment of equipment as needed.Unbox & stage devices (laptops, desktops) on build racksReview ticket notes for any special requirementsPerform Hardware upgrades (memory & hard drive) - if requestedEscalations of Build ID Changes to support teamInitiate and monitor the imaging processTroubleshoot & escalate build errorsMust be able to work on multiple machines concurrentlyMove / transfer completed devices to the shipping teamWhen needed, create shipping labels and inputting the data into the request ticket

Qualifications:

High School Diploma or equivalent; Bachelor's degree preferred.Request replenishment of equipment as needed.Unbox & stage devices (laptops, desktops) on build racksReview ticket notes for any special requirementsPerform Hardware upgrades (memory & hard drive) - if requestedEscalations of Build ID Changes to support teamInitiate and monitor the imaging processTroubleshoot & escalate build errorsMust be able to work on multiple machines concurrentlyMove / transfer completed devices to the shipping teamWhen needed, create shipping labels and inputting the data into the request ticket.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.