Company Description

** Position to be filled in either Plymouth, MI or Plano, TX based on candidate's current location. Position offers hybrid work flexibility two days per week.**

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

Job Description

The Technical Support Coordinator provides technical support to Toyota and Bosch USA’s inspections.

PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Data collection of Field Technical Reports (FTR), GTS+ and Event Data Retrieval (EDR) a from Field Inspectors. Toyota’s main point of contact and supportPerform quality reviews of the FTRs, assist inspectors with writing FTR'sLoad FTR's into Toyota’s databaseAssist Field Inspectors with difficult cases in capturing Crash Data Retrieval (CDR) downloads and/or TechstreamOnboard new inspectors, assist with establishing GTS+ subscription, tool/equipment, training,Support for field inspectors regarding unusual/severe field conditions, unusual/conflicting customer allegations

Qualifications

KNOWLEDGE and EXPERIENCE:

Required:

Automotive dealership, collision repair, salvage yard environmentAutomotive OEM field engineering quality improvement processesAutomotive customer complaint handlingMinimum 3 years Technical writing with product liability/arbitration awareness

Preferred:

Working knowledge of Toyota TQCN databaseTechnical Certification or related Associates Degree

SKILLS & ABILITIES:

Required:

Basic laptop Word, excel, software program downloading, Automotive hands on diagnostic skills, critical problem solving,Decisiveness, ability to work autonomouslyTimely responsiveness to support field personnel

Additional Information

Comprehensive Benefit Offering – All benefits are effective DAY 1!

Medical, Dental & VisionLife and Supplement LifeLong and Short Term Disability (after 30 days)Paid Time Off & Holidays401K – with generous company matchIn addition to 401K, additional retirement benefit 100% company paidAnnual bonusTuition AssistancePaid Volunteer TimeAssociate Discounts on Bosch products like home appliances, powertools, thermal products like tank-less water heaters and more

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

All your information will be kept confidential according to EEO guidelines.