**CTG is seeking to fill a Technical Support Engineer 1 opening for our client.** **Location:** Remote (Ideally East Coast) **Duration:** Ongoing Contract **Position Summary:** We are seeking a motivated and detail-oriented Technical Support Engineer 1 to join our team. This entry-level role will focus on supporting network equipment configuration and deployment processes, working closely with internal teams to ensure smooth operations. The ideal candidate will have a foundational understanding of networking concepts and will use Ansible to generate and deploy configurations for switches, servers, and firewalls. **Key Responsibilities:** + Collaborate with internal teams to stage and configure network equipment, ensuring readiness for deployment. + Create and edit Virtual Smart Zones for wireless network solutions. + Troubleshoot and resolve network issues across Layer 1 to Layer 3 of the OSI model. + Conduct network configuration and basic setup tasks such as DHCP, VLANs, IP addressing, switching, and routing. + Ensure all configurations and deployments meet quality and compliance standards. + Work independently with a proactive approach, seeking guidance as needed. + Communicate effectively with team members to clarify tasks and resolve technical challenges. + Maintain a high level of attention to detail in all configuration and deployment tasks. **Skills:** + Strong foundational knowledge of DHCP, VLANs, IP addressing, switching, and routing. + Basic understanding of networking concepts and protocols. + Hands-on experience with Ansible for configuration management (preferred). + Familiarity with Ruckus Virtual Smart Zone or similar wireless network solutions (preferred). + Basic troubleshooting across Layer 1 to Layer 3 of the OSI model. + Ability to run basic bash scripts and use basic Linux commands. + Excellent communication and problem-solving skills. + Ability to work independently with minimal supervision while meeting deadlines. + High attention to detail and organizational skills. **Experience:** + Previous experience in a technical support or networking role is a plus, but not required. + CCNA or equivalent certification is preferred, but not necessary. **Education:** + High School Diploma or equivalent required. + CCNA or similar certification is a plus but not required. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Recruiter Rebecca Olan at** **rebecca.olan@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $26.65 to $33.31 per hour. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.