The engineer will provide installation support and training (remotely & onsite). Provide technical expertise and support to ensure Canadian Solar’s newly released residential energy storage system correctly functions with various microinverters, DC PV, AC coupled PV inverters, generators, and EV car chargers.Provide remote (online & phone) support to installers by presenting visual training aids, manuals, and other documents.Travel to residential customer project sites throughout Puerto Rico to support EP Cube Battery installations. Periodically travel to the USA to attend company meetings.Provide various technical services, including, but not limited to: Training installers on site, commissioning installed systems, and supporting end customers (both remote and onsite). Available to take calls from installers and end customers to answer questions.Occasionally participate in international meetings/calls with our research and development team. Use the Salesforce CRM system to receive, and follow up customer service and repair cases. Create, and manage RMAs for warranty and repair occurrences throughout the entire workflow.Supports Technical Services Department with other duties as needed.