Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Splunk is seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk’s core platform, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.
 
 Responsibilities Provide outstanding service and technical support to Splunk customers and maintain positive customer relationshipsTake ownership of resolving customer problems while ensuring an outstanding customer experienceChampion our customers throughout the entire support case journeyDevelop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platformTroubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environmentsCreate, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodologyReproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developersDrive continuous improvement of tools, processes, and product supportabilityPerform other job-related duties as assigned and participate in special projectsRequirements

Must have:
 Outstanding interpersonal skills and excellent communication - both verbal and writtenFoundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OSBasic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.)Logical approach to problem solving and strong troubleshooting skillsExcellent time management skills with the ability to adapt to changing priorities of customer issuesDemonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledgePassionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updatesNice to have: Experience in customer facing technical support, system administration roleExposure to cloud technologies such as AWS (including Amazon EC2 and S3), Google Cloud Platform, or Microsoft AzureKnowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languagesFamiliar with virtualization (VMWare, Hyper-V, KVM, etc.)Knowledge of JavaScript, Node.js, Apache, or similar front-end and web technologiesUnderstanding of regular expressions (Regex) and relational databases
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.  Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards. Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com. Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. 

Thank you for your interest in Splunk!