Implement technology solutions to maximize the customer experience on Gallup platforms.

As a technical support engineer, you will play a critical role in providing the exceptional service that Gallup’s clients expect from us. Supporting our world-class Gallup Access platform, you’ll troubleshoot client issues and engage in internal review sessions to identify the root causes of technical problems. Once you’ve diagnosed the underlying factors, you’ll develop scripts to streamline support for Gallup’s client support team. Collaborating with internal partners, you’ll track and monitor trends to resolve issues before they become bigger problems — and save the day for our customers by turning frustrating situations into positive experiences.

If your engineering mindset thrives on resolving problems, we have an opportunity for you.

Who we want:

Problem solvers who can troubleshoot and prioritize the urgency of multiple demands, take immediate action, and follow through

Proactive thinkers who anticipate challenges and who love searching for the source of problems across multiple browsers, platforms and devices

Adaptable learners who can quickly understand new technologies and absorb business knowledge

Excellent partners whose strong communication talents encourage collaboration and optimal problem resolution

Dedicated professionals who step in to help whenever team members and clients need assistance

What you need:

Bachelor’s degree in computer science, MIS or a related field required Two years of programming experience with MySQL required; experience in Oracle preferred Good knowledge of written and spoken English required Ability to work at Gallup’s Berlin office at least two days per week required Experience with application support and troubleshooting preferred Experience using AWS services (Dynamo DB, S3, Lambda, SQS) preferred Experience with C# preferred Experience with Splunk and Dynatrace preferred Familiarity with TFS, Git and Jira a plus

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right, rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

A strengths-based, engagement-focused and performance-oriented culture A creative and innovative startup atmosphere with the stability and credibility of a well-established brand A global, diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths Continuous learning and development opportunities and purposeful career growth tailored to your unique talents The opportunity to work in a flexible and hybrid environment that allows you to work remotely up to three days per week Mission-driven work that changes the lives of people around the world A comprehensive benefits package that includes a competitive salary and a pension program A stunning, well-connected office in the Cube Berlin, Europe’s smartest building — a state-of-the-art workplace environment with unique architecture and proximity to countless amenities, including River Spree, in the heart of Berlin

Learn more about life at Gallup.

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.