Technical Support EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Technical Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experienceThe work model for the role is: #LI-HybridThis role is contributing to the Robotics in Robotics & Discrete Automation. You will be mainly accountable for:•\tDisplaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.•\tIdentifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.•\tRecognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.•\tTaking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

\tBachelor’s Degree in Mechatronics, Mechanical, Electronic, or an Engineering related discipline or equivalentprofessional experience.\tAdvanced English communication skills, Intermediate Portuguese communication skills.\tKnowledge in Robotstudio\tKnowledge of industrial communication protocols (Device Net, Ethernet IP, Profinet, Profisafe)\tKnowledge in industrial robots (Fanuc, Kuka)\tSAP or Salesforce is a plus.\tWillingness to travel. American Visa is a plus.

BenefitsPaid and Unpaid leave opportunitiesLife insuranceAccident insuranceRetirement planWellbeing program• Dental insurance Flex days Employee Assistance Program (PAE) Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory