Technical Support Engineer

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

We are looking for a Technical Support Engineer. This position can be based in Harleysville, PA, Elk Grove Village IL, or greater Atlanta, GA.

You’ll make an impact by:

Performs product support to customers remotely via phone, e-mail, and other forms of communication Completes on-site and in-house troubleshooting for complex products and other related products to customers. Performs in active programs to increase customer satisfaction. Performs in communicating product knowledge to different levels of understanding. Completes available training for new product and upgrades and strives to prepare to use training to understand and communicate knowledge to customers as they relate to product support . Ability to enthusiastically take ownership of job responsibilities in both communication and administrative requirements and to meet individual and team KPI goals.

You’ll win us over by having the following qualifications:

Basic Qualifications:

Position will require the ability to understand questions posed by parties in the electrical industry, interpret operations and maintenance manuals, and effectively bring wiring, troubleshooting and application solutions, including technical product detail to customers over the phone or via email. Some after hour work may be required Candidate should also have strong communication and administration skills, good work ethic, and be a consummate team player. Knowledge in circuit protection, residential wiring and electronics including smart home and power distribution will be a plus. Some work outside of business hours may be required Certification may be required in some areas. Demonstrates and applies a broad knowledge in field of specialization through successful completion of basic complex assignments. Successfully applies knowledge of: fundamental concepts, practices, and procedures in area of specialization. Demonstrates knowledge of organization's business practices and issues. Some travel may be required. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.Typically 3+ years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

You’ll benefit from:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $49,350 - $84,600. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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