Job Description Insight Global is seeking a Technical Support Engineer to support one of our clients in the education management space. Our client is a growing leader in the education space, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. We are looking for someone who is comfortable working in a remote environment, but is close enough to the Fort Walton Beach, FL area to provide onsite support as needed. Onsite support would equate to about 5-10% of the time. In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to Active Directory and Google Workspace administration issues. In this role we are looking for someone to have experience with Active Directory/Windows administration and would be great if you had knowledge on Google Workspace administration. This team will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, with excellent customer support and a high level of emotional intelligence. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3+ years of experience supporting Windows/Active Directory (administration experience) - Strong knowledge of service desk operations, standard processes, ticketing systems and technologies - Experience with Exchange and Intune - Comfortable with phone and video support - Experience with Google Workspace administration - Education technology experience, PowerSchool or Canvas - Zendesk Ticketing experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.