Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 01/31/2025
We are seeking a Technical Support Engineer to join our Field Service Engineering team within our DMO organization. You will be responsible for supporting our distributors and customers in the EMEA region.
Team you belong to:
You will join a team of high achieving Service Technicians dedicated to providing technical support services between customers, Distributers, product divisions and sales personnel.
What you’ll do:
Support highest Metso standards for Health and Safety & Coordinates continuous training in health and safety regulations and procedures. Answer customers routine technical queries and contributes to troubleshoot problems and provide temporary or final solutions. Provide direct and remote support, were needed. Effectively support in improving Distributor technical support capabilities. Support in training of products to the distribution network in the EMEA. On-site support for effective start-up & commissioning processes and breakdowns. Support Commissioning & Warranty Registrations (CWR) are completed correctly and in timely manner. Review Metrics data for distributor/customer support needs. Produces regular technical reports and activity summaries for site work. Provides support for the warranty process to ensure timely actions, reports and coordination of warranty claims and other issues with product lines. Decrease warranty claim rejections and/or modifications with improvement plans. Willingly engages in the problem, solving opportunities in timely manner. Support customer and distributor technical training, online and face to face. Respond to safety related inquiries according to Metso:Outotec rules and policies. Support other regions with technical Support when required (Load Share).
Who you are:
Must have a thorough knowledge of Metso crushing and screening products Must have proficient mechanical, automation skills. Electrical qualification is desired but not mandatory. Ability to travel within short notice
What's in it for you
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change. Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, and engagement surveys. Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits. Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial