Description We are offering a contract to permanent employment opportunity for a Technical Support Engineer in Atlanta, Georgia. This role involves providing technical assistance and troubleshooting for hardware, software, and network-related issues. The successful candidate will be essential in maintaining the smooth operation of our IT systems, supporting users, and managing mobile devices and Active Directory. Responsibilities: • Efficiently manage technical support tasks and troubleshoot hardware, software, and network-related issues for users. • Investigate and diagnose issues, including but not limited to network troubleshooting involving DHCP, IP ranges, and devices. • Utilize tools such as Intune and Azure for managing mobile devices, including tablets and laptops. • Oversee and provide support for Active Directory, both on-premises and in the cloud. • Conduct staging and imaging processes through Azure. • Handle and resolve support tickets effectively, ensuring minimal disruption and timely resolution. • Collaborate with team members to provide efficient and comprehensive support. • Use tools such as ManagedEngine DTS and TeamViewer to remotely support users. • Implement SoHo tool for remote diagnostics and management. Requirements • Proficiency in Android Development, with the ability to troubleshoot and resolve issues effectively. • Advanced knowledge of Cisco Technologies, with the capacity to provide comprehensive technical support. • Familiarity with Citrix Technologies, demonstrating ability to manage and support these systems. • Competence with Mac Computers, showcasing the ability to handle Mac-specific issues. • Expertise in Microsoft suite and related technologies, ensuring smooth operation and maintenance. • Practical experience with Active Directory, enabling efficient user and resource management. • Proficiency in handling Apple Devices, with a focus on troubleshooting and problem resolution. • Strong understanding of Computer Hardware, to provide hardware-related technical support. • Experience in Configuration Management, ensuring optimal performance of systems. • Skilled in Deployments, with the ability to manage software and hardware installations. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .