Technical Support Engineer Requisition ID: 42360 Job Location(s): Linkoping, SE **Job Description** Danfoss is looking for a convincing and enthusiastic **Technical Support Engineer** to provide technical support to our refrigeration wholesalers and indirect commercial refrigeration customers in Sweden. Are you able to work self-driven and to take ownership of technical issues and solve problems through your expertise? Then you might be our new Technical Support Engineer within Danfoss Cooling Segment. You are also looking for a challenge. Danfoss has the biggest portfolio of components for refrigeration in the industry. In combination with all the possible applications and all the new products Danfoss is bringing to the market, you will never get bored. As part of the Technical Support team for Nordics you will closely collaborate with our sales account managers and technical colleagues in the EU. Bringing in your technical expertise, you will be providing world-class support to existing and prospective customers. You will diagnose, analyze problems and provide solutions to customers and refrigeration installers. Danfoss Cooling Segment develops the technologies of today and tomorrow in Food Retail, Air Conditioning, Industrial and Commercial Refrigeration. **Job Responsibilities** Responsibilities for this position include but are not limited to the following. + Providing technical support to cooling customers and prospects by phone and mail + Maintaining customers, sales support and technical activities using salesforce CRM system + Supporting internal commercial and sales staff in technical issues + Working together in an international team + Leading a customer on the phone in order to solve his technical issue or answer product related questions + Provide internal and external trainings **Background & Skills** The ideal candidate possesses these skills: + Degree as “Kältemeister”, “staatlich geprüfter Kältetechniker” or academic – related to refrigeration + More than 5 years of technical experience within refrigeration applications desired + Good technical knowledge in typical refrigeration applications + Good technical understanding of Commercial Refrigeration + Strong communication skills (mainly via phone) + Business / technically fluent in English language is essential (speaking and writing) + Strong personal resilience, highly motivated team player with a strong personal drive + Good presentation and explaining skills, both verbal and written + Strong team player with an analytical, proactive approach - mind-set on the customer and to support sales + Managing difficult or emotional customer situations with fast response time; Solicit customer feedback to improve service, meet commitments **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Paid vacation + Flexible working hours + Possibility to work remotely + Pension plan + Personal insurance + Communication package + Opportunity to join Employee Resource Groups + State of the art virtual work environment + Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.