Do you have experience with managing website content and/or delivering service for ecommerce websites?
We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.
Why Us?
You’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.
What do we deliver?
NetSuite enables companies to manage core business operations in a single cloud-based system including:
Enterprise Resource Planning (ERP) Accounting Customer Relationship Management (CRM) E-commerce
Responsibilities:
Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions Contribute ideas to resolve problems to better serve the customer and/or improve productivity Offer solutions to issues that are often non-standard/non-routine and require some clarification Solve problems that may be unstructured and that may require reliance on conceptual thinking Document key scenarios for future usage Determine priorities and ensure proper escalation when necessary Maintain accurate information flow between internal teams and customers
Qualification and Skills:
Advanced English - effective communication both in oral and written form Knowledge of HTML/PHP/CSS Experience with e-commerce flow (e-shop + ERP backed) JavaScript/JQuery, SQL is an advantage Web developer experience is an advantage Proficiency in ERP Systems is an advantage Analytical skills with focus on detail Able to understand customer's business processes Able to learn and adapt quickly, willingness to work in a dynamic environment A sense for prioritization Able to think outside the box and to come up with creative solutions for our customers��������������������������������������������������������������������������������������������������������� concerns
We offer:
Extensive training and support for new hires Opportunity to support a great product and be part of a growing team Competitive salary Friendly and open atmosphere, easy to approach management Work in a new office in a central location Recognition of achievements Company benefits
Career Level - IC2