Technical Support Job  Description   Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging.  Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™.   Headquartered in Alpharetta, GA, with offices in Bangalore, India, and London, Movius partners with leading global wireless carriers like T-Mobile, BT, Singtel & more. To learn more about Movius, visit www.movius.ai. .   RESPONSIBILITIES AND DUTIES Assist in deployment of customer features Assist in troubleshooting and developing technical solutions related to software and setup errors for field engineers, technicians, and customers.  Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.  Participate in the activities of product teams. Assist in installation, configuring and maintaining networks in a Unix or Unix-like environment. Review, plan and evaluate network systems.   MINIMUM QUALIFICATIONS Bachelor's degree required - recent grad.  Solid analytical and problem-solving abilities. Excellent verbal and written communication skills; fluent in English. Must be able to work independently. Proficiency with MS Office Suite. Ability to identify and prioritize important tasks independently.  Fluent in English.   Preferred EXPERIENCE   Knowledge of IP routing and switching technology, configuration and administration. Experience with IP telephony protocols preferred. Knowledge of commonly used concepts, practices and procedures for network administration. Experience with common Microsoft Office programs and tools. Familiarity with Unix, C, C++, Java, and VXML preferred.   This position is 100% onsite at the Alpharetta, GA office.