Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
You will be responsible to serve as an escalation point to resolve problems on Linux servers and user environments. You will design and document processes and procedures to automate common tasks. You will work closely with application Teams, DatabaseAdministrators, and Q/A personnel & Mentor junior Linux systems administrators. Provide root cause and failure analysis to resolve systems problems & Extending support with onsite engineers to address any network related issues.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
8+ Years of total experience in IT and 7+ years of relevant experience in Linux.
Experience in Perl scripting to automate aspects of systems maintenance & Configure and install new Linux Servers (RHEL and SUSE).
Linux systems performance, tuning, and enhancements & Install patches, configure machines and provide overall support of the Linux environment.
Strong working knowledge of virtualization technologies and VMware products.
Strong scripting knowledge: Perl scripting, or bash, or Python; and command line utilities.
Must be able to troubleshoot complex issues quickly and effectively & Understanding of basic and intermediate TCP/IP and internet protocols required.
Experience managing many mission critical servers & Strong knowledge of RHEL and VCS clusters installation, configuration and implementation.
Good experience on yum configurations and RHN network troubleshooting.
Hands on experience with SSH, NFS, DNS and LDAP, Redhat Satellite, PXE boot strategy and kick start.
Excellent understanding and knowledge of Networking and Storage Technologies.
Excellent working knowledge on the Linux and Veritas file system and logical volume management.
Knowledge of EMC technology, Time finder, BCV, SRDF.
Involved in preparing the scripts and cronjobs for regular task automation.
Experience with Tomcat and/or WebSphere application server a plus & Ability to handle heavy workloads with limited supervision.
Good team player - one who can prioritize in a fast moving, high pressure, constantly changing environment.
Preferred Technical and Professional Experience
Cisco certified.
Experience with network automation/scripting.
Bachelor's Degree.
Familiar with Apache webserver configuration.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.