We are currently seeking a dedicated and experienced Technical Support Manager to lead our Technical Product Support and Technical Service Desk functions in Camarillo, California. You will work in cooperation with various key stakeholders such as Sales, Product Safety, Product Management, Parts & Services, Project Management, Engineering, Production, Sourcing, and Supply. Join us in creating robust, efficient, and tailored solutions for the challenging environments of mining applications.
MAIN RESPONSIBILITIES
- Ensure that the team operates effectively and efficiently and that the selected KPI’s are met.
- Drive team performance through effective and regular performance management and coaching.
- Manage, develop and support the team to implement and support relevant strategical plans.
- Monitor feedback and safety cases and drive the resolution of product-related issues to completion.
- Organize the commissioning of equipment in the field (new and existing products).
- Provide feedback on quality and on conformance with customer requirements from commissioning to improve both products and process (e.g., manufacturing).
- Operate the internal help desks to answer queries from product masters/product specialists on technical and parts issues.
- Define and execute field trainings for trainers, product masters, and customers in cooperation with our training manager.
- Manage deployment of service engineers for field test and to resolve customer issues.
- Identify trends, root cause analysis to improve reliability; provide inputs to R&D Engineering on serviceability and maintainability.
- Provide content for service publication.
EDUCATION
- Suitable educational background in Engineering or Science (B.E., B.Sc. or M.Sc.).
EXPERIENCE
- Experience with underground load and haul equipment would be advantageous.
- A minimum of five years’ experience in technical support or engineering.
- Experience in a mining environment would be regarded as a merit.
- Strong people management, communication, presentation, and analytical skills.
- Sound understanding of mining or heavy industry risk management and safety requirements.
- Ability to easily manage multiple concurrent objectives, projects, groups, or activities, as well as make effective judgments as to prioritization and time allocation.
- Fluent English language skills and PC literate.
OUR BENEFITS
Sandvik provides a competitive compensation and benefit package, 401(k) Guarantee 5% of Salary Paid by Company, Medical, Dental, and Vision Insurance plans, Paid Life Insurance, Paid Parental Leave, Salary Continuation, Paid Time Away, Paid Learning and Development Opportunities, Global Leadership Programs, Annual Performance Reviews, Merit and Bonus Opportunity, Employee Assistance Program, 11 paid holidays and Employee Appreciation Events.
OUR COMPANY
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying. In 2022, sales were approximately 5.4 billion USD with about 16,200 employees.
You will be part of a fast-growing community of highly motivated people who have a strong will to succeed. With us, you have substantial opportunities for personal development and will be working with highly skilled colleagues. Sandvik offers a career opportunity with an international company that develops and creates cutting edge electric and hybrid technology.
Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
PAY RANGE: $135,000 - $165,000