At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Manage, overview and coordinate the Technical Support team to support pre/after sales activities and supply technical support to Customers, Technical Centers and Sales remotely and on the field.
Main Tasks and Responsibilities
Human resources management: direct responsibility of the Technical Support Team and responsibility of the Technical Centers work.Technical Support Service costs/revenues reporting. Responsibility of the economics management.Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centers.Train the CISA Technical Centers about CISA products configuration, installation and customers management.Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.Support, with the Technical Support Team, the Sales teams by provide the devices list, to better match the customer requirements.Apply structured problem-solving techniques to determine root cause(s) and possible corrective actions.Required Skills
Have the ability to support and coordinate technicians.Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.Willingness to travel at short notice mainly in Italy, but also abroad.Skills in assertive communication and open mind and behavior in stress situations.High level electronic and informatic knowledge.Basic electric knowledge.Basic ethernet network knowledge.Basic mechanical knowledge.Qualifications
Bachelor Degree or University Degree in Electronic/Informatic.English language fluency (mandatory).IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).2 years’ experience in Technical Support/After Sales.Highly motivated and passion driven.We Celebrate Who We Are!Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
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Allegion is an equal opportunity and affirmative action employer
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