Technical Support Manager (Daventry, UK)
Siluria Technologies
About Singer
We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.
Position Summary The Technical Support Manager will be responsible for setting up and maintaining a global service partner support infrastructure. The chosen candidate will be responsible for assisting in diagnosing, repairing, servicing, and creating work instructions for approved service partners. They will work closely with the Product Experience and Engineering teams to facilitate field reporting data.
Additional duties will be to travel to Marketing events to support Singer products at track and marketing events to perform component testing, track days, and client interactions in a manner that demonstrates, “Everything is Important.” This is a fast paced and exciting role which requires a consistent level of performance and quality with a strong emphasis on customer satisfaction.
This position is onsite in Daventry with some travel.
Essential Functions Develops and Implements Support Infrastructure: Designs and oversees the infrastructure necessary to support Singer’s authorized service network in diagnosing, repairing, and maintaining Singer reimagined vehicles. Leads Technical Support Operations: Serves as the primary liaison between the Product Experience team, Engineering, and Singer’s global partner network, ensuring efficient remote diagnostics, troubleshooting, and repair solutions for vehicles in the field. Drives Continuous Quality Improvement: Establishes processes for documenting failure causes and corrective actions, providing structured feedback to the Engineering team for upstream quality and product enhancements. Oversees Diagnostic and Validation Processes: Manages the use of electrical and mechanical diagnostic equipment to test, validate, and improve vehicle systems, ensuring service teams have the necessary tools and training. Manages Vehicle Inspection Standards: Establishes protocols for thorough vehicle inspections, ensuring accurate reporting of required repairs and preventive maintenance to maintain the highest service quality. Develops Service Procedures & Work Instructions: Oversees and documents full vehicle tear-downs, repairs, and upgrades to create and refine work instructions, standardizing service practices across the global partner network. Enhances Remote Diagnostic Capabilities: Leads the development of remote troubleshooting and repair strategies, ensuring the global network is equipped to address all manner of electrical and mechanical faults efficiently. Fosters Cross-Functional Collaboration: Works closely with internal teams, including Engineering, Product Experience, and Quality, to align service operations with company-wide objectives and continuous improvement initiatives. Manages Field Support & Event Readiness: Plans and coordinates technical support for on-location vehicle repairs, customer events, and vehicle development programs, ensuring seamless execution and customer satisfaction. Executes Additional Strategic Initiatives: Performs other duties as assigned, contributing to the evolution of Singer’s service operations and technical support capabilities. Performs all other duties as assigned.
Benefits
Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.
We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.
Technical Support Manager
Position Summary The Technical Support Manager will be responsible for setting up and maintaining a global service partner support infrastructure. The chosen candidate will be responsible for assisting in diagnosing, repairing, servicing, and creating work instructions for approved service partners. They will work closely with the Product Experience and Engineering teams to facilitate field reporting data.
Additional duties will be to travel to Marketing events to support Singer products at track and marketing events to perform component testing, track days, and client interactions in a manner that demonstrates, “Everything is Important.” This is a fast paced and exciting role which requires a consistent level of performance and quality with a strong emphasis on customer satisfaction.
This position is onsite in Daventry with some travel.
Essential Functions Develops and Implements Support Infrastructure: Designs and oversees the infrastructure necessary to support Singer’s authorized service network in diagnosing, repairing, and maintaining Singer reimagined vehicles. Leads Technical Support Operations: Serves as the primary liaison between the Product Experience team, Engineering, and Singer’s global partner network, ensuring efficient remote diagnostics, troubleshooting, and repair solutions for vehicles in the field. Drives Continuous Quality Improvement: Establishes processes for documenting failure causes and corrective actions, providing structured feedback to the Engineering team for upstream quality and product enhancements. Oversees Diagnostic and Validation Processes: Manages the use of electrical and mechanical diagnostic equipment to test, validate, and improve vehicle systems, ensuring service teams have the necessary tools and training. Manages Vehicle Inspection Standards: Establishes protocols for thorough vehicle inspections, ensuring accurate reporting of required repairs and preventive maintenance to maintain the highest service quality. Develops Service Procedures & Work Instructions: Oversees and documents full vehicle tear-downs, repairs, and upgrades to create and refine work instructions, standardizing service practices across the global partner network. Enhances Remote Diagnostic Capabilities: Leads the development of remote troubleshooting and repair strategies, ensuring the global network is equipped to address all manner of electrical and mechanical faults efficiently. Fosters Cross-Functional Collaboration: Works closely with internal teams, including Engineering, Product Experience, and Quality, to align service operations with company-wide objectives and continuous improvement initiatives. Manages Field Support & Event Readiness: Plans and coordinates technical support for on-location vehicle repairs, customer events, and vehicle development programs, ensuring seamless execution and customer satisfaction. Executes Additional Strategic Initiatives: Performs other duties as assigned, contributing to the evolution of Singer’s service operations and technical support capabilities. Performs all other duties as assigned.
Qualifications:
Required Education/Experience
Working at Singer in the UK
We are on a journey to create a world class, employer of choice work culture. As our HR Manager, we will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions. We offer a competitive compensation package with perks including (disregard the US benefits in the section below):
Benefits
Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.
Equal Employment Opportunity
We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.
Department: Sales and Marketing
This is a non-management position
This is a full-time position
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