Qualifications:

Bachelor’s degree in a technical field or equivalent experience2 year course is also considered1-2 years job related experienceMust have an experience in BPO/IT or Shared ServicesMust have great customer service orientation and communications skillsPunctual and good team playerHas a prior Technical Experience in BPO/IT and Shared ServicesExperience in handling calls, emails and chatAbility to adapt and multi-task to support incoming calls, email, chat, etc.Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniquesAbility to work with difficult customers and diffuse frustrating situations

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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