Kforce has a client that is seeking a Technical Support Representative II. This is a 100% remote role, open to all time zones. There is potential for the contract to be extended beyond July based on business needs. Responsibilities: * Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online * Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients * Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others * Clearly execute recommendations, plans, and progress with customers and internal stakeholders * Prioritize workload and identify process improvements while executing within timelines * Develop and maintain expertise of Company's products and solutions, with emphasis on the QuickBooks Online ecosystem * Professional interactions with internal and external partners * Troubleshoot technical complexities for e.g.: why account conversion didn't go through