Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Provide 24 x 7 systems support for assigned production-related systems

What you will be doing :

Provides 24 x 7 on-call support for all assigned production-related systems.

Review and resolves complex and escalated case tickets, CTAKS and RITMS whichever is applicable assigned to client support level 1

Collaborates with business analysts team in the creation, review and modification of knowledge articles.

Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

Assists in documenting current policies and procedures.

Represents team on cross-functional teams for production, support and development activities.

Performs specialty production processing.

Achieve acceptable production levels. Assist in monitoring, training, coaching, and problem solving

Researching and troubleshooting issues using available tools

Interacts with internal departments to deliver solutions.

Interprets and presents data and conclusions to management as needed.

Improve methodologies used in the job.
Other related duties assigned as needed.

What you bring :

Knowledge of the basic principles, processes, phases, and roles of application development methodologies

Knowledge of client support level 1 model

Demonstrated knowledge of company products and services

Excellent analytical, problem-solving and time management skills

Ability to successfully manage multiple concurrent tasks

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

Ability to work well in a fast-paced, high stress team environment

Ability to work independently and intuitive ability to prioritize assignments

Must be dependable and able to meet and fulfill obligations

Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Willingly shares relevant technical and/or industry knowledge and expertise with other resources

Must be highly flexible and adapt to changing priorities

Must be extremely detail-oriented and thorough in completing tasks

Willing to take on responsibilities and challenges

What we offer you :

A competitive salary and benefits.

An organization that champions Inclusion & Diversity & Women in Technology

A variety of career development tools, resources, and opportunities

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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