Technical Support Specialist, Low Voltage DrivesAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Field Service Manager

Your role and responsibilities

In this role, under the direction of LV Drives Service Manager the One Care Technical Support Specialist will act as the first line of contact for One Care service contract customers, will maintain records for One Care customer sites, and provide technical guidance for questions regarding ABB Low Voltage (LV) Variable Frequency Drives (VFD) at those sites. Additionally, they will assist with or help direct customer to the correct support resources for other ABB products and services.The work model for the role is: #LI - RemoteThis role is contributing to the Motion Service division Nationwide.edicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.You will be mainly accountable for:•\tProvide technical assistance via phone for One Care customers regarding their ABB drive installations and enter One Care Customer cases into the Salesforce ticketing system.•\tKeep updated site records regarding issues and maintenance activities at One Care cus-tomer sites and assure all drives are registered in Drives Install Base.•\tWork actively with OPS team and Field Service Management to coordinate field service re-sources and coordinate with the ABB Technical support on warranty cases for One Care Customers.•\tProvide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on drives at customer sites throughout North America.Our team dynamicsYou will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications for the role

Bachelor’s in electrical engineering, experience with LV Drives, knowledge of: power electronics, motors, transformers, switch gear, and computer network communication protocol and theory of operation preferred.Associate’s degree or equivalent from a two-year college or technical program and 4 years of experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls.Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications.Ability to travel up to 20% of the time.This is a work from home position. Candidate must assure that adequate internet connectivity and cell phone reception is available.Maintain a valid driver’s license.Willing to provide technical support during evenings and weekends on a rotating schedule.Candidate must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually.myBenefitsABB.com