Job Title: Order Entry RepresentativeJob Description The Order Entry/Customer Support Associate I position is a key role within the Logistics and Customer Support team. You will interface with customers to understand and satisfy their requirements for new or repaired headsets. The tasks you perform will vary based on customer needs and the tasks you are trained and authorized to perform. The primary functions for this position include: - Respond to emails and web requests in line with productivity objectives - Hold high attention to detail in documenting customers' needs and order requests - Create cases for all documented field failure incidents, RMAs for returns, replacements, and refunds - Manage emails daily, respond promptly, and follow up with customers - Answer approximately 20 calls a day - Answer pre-sales questions, educate customers on product functionality, and place orders - Learn products to provide tech support for warranty claims or new purchases - Listen to customers and enter appropriate notes into cases using defined questions, troubleshooting skills, and product knowledge - Follow up and problem solve on customer inquiries and concerns via phone, email, web, and mail - Maintain the company's reputation for outstanding customer service on every customer contact and meet quality objectives - Use business insight and sound judgment to identify appropriate courses of action that benefit both clients and the company - Approve web cases and manage the cases on the Variant Cart and Intel Web report - Participate in outbound marketing and attend tradeshows as necessary Hard Skills + attention to detail + customer service + data entry + CRM + troubleshooting + technical mindset Soft Skills + problem-solving + communication + business insight + sound judgment Job Type This is a Contract-to-Hire position with a duration of 6 Month(s). Work Site This is a fully on-site position in Lake Oswego, Oregon. Work Environment Small in-office team currently consisting of 5 members, looking to add 1 more to make a team of 6. The team sits in desks close to each other in an open concept space. Training will be 3-4 weeks, Monday to Friday, 7:30am-4pm. After training, the schedule will remain Monday-Friday with a flexible shift either from 7am-3:30pm or 7:30am-4pm. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.