We are seeking a Technical Support Specialist in the Pressure, Temperature and Remote Seal team to join us at Emerson! The position will be based in Shakopee, MN. Primary responsibilities include providing technical support, support quality initiatives, assist with product development and customer advocacy, and reinforce training sessions while providing technical expertise. 

In this Role, Your Responsibilities Will Be:

Provide Technical Product Support

Provide intermediate level pre-sale and post-sale technical support for designated product and digital communication types: can perform and direct efficient troubleshooting to resolve customer issues. Populate technical database information for global support activities Use informational tools to support customer product application issues Responsible for hands-on evaluation of new and existing products 

Support Quality Initiatives

Early catch up of any product and applications issues; pull-in product company resources as needed to quickly resolve all issues Apply safety principles to all aspects of job Ensure that Rosemount’s standard quality system is applied to report any issues (CAPA system, Rapid Response, etc.) Facilitate Failure Analysis and Advanced Warranty Replacements as necessary Participate in continuous improvement programs.

Support Product Development and Customer Advocacy

Maintains close ties with Marketing and Designer Engineer to understand and promote business unit initiatives Review product literature and provide feedback to marketing/literature groups Facilitate information necessary to set-up and administer special product options Initiate vendor quotations as required; Expedite order process when necessary

Support Training Session and Provide Technical Expertise

Perform technical product training for technical users to include end-customers, Global product support groups, Sales and Marketing, and Service representatives; Supports the development of training material for regional and global initiatives Who You Are: You make new connections and build relationships in other areas and teams. You are visible and approachable. You solicit both input and discussion. You identify blind spots and ask for help. You handle uncertainty with confidence.    For This Role, You Will Need: Bachelor’s degree in engineering or Technical Degree with two years of relevant work experience OR bachelor’s degree in business combined with at least 4 years relevant work experience OR 2-year technical degree with electrical/mechanical emphasis and 6 years related experience Preferred Qualifications that Set You Apart: Troubleshooting skills Analog low voltage experience Mechanical, or Industrial degree Field experience with industrial instrumentation Familiar with HART protocol Our Offer To You: 
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, profit sharing, tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.    Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $75,000-95,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

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