Job Title: Technical Support Specialist Job Description We are searching for a self-driven and customer-focused Level 1 Admin Support Agent to join our team. As a crucial member of the Operations Team, you will provide advanced support for inquiries that our equipment operators cannot solve. You will be a core contributor, collaborating cross-functionally to ensure issues are surfaced, triaged, and tracked until resolution. The ideal candidate will possess a solid foundation in both technical and customer service experience, with the ability to resolve complex issues with professionalism and poise. You will work closely with our software and engineering teams to continuously challenge, define, and refine what support means and deliver on these goals to achieve the highest levels of customer satisfaction. Responsibilities + Triage field technical support inquiries from customers. + Actively monitor the ticketing queue. + Provide Tier 1 support for client and internal end-users. + Handle high volume incoming calls and system alerts. + Monitor and triage incoming requests via ticket queues. + Exhibit extraordinary communication and problem analysis skills. Essential Skills + Customer service + Order processing + Administrative support + Technical support + Sales administration + Account management + Data entry Additional Skills & Qualifications + Must be bilingual in Spanish + Must be residing in New York Work Environment This is a remote position with some travel to HQ for training. You will be working in a dynamic environment with opportunities to grow with a rapidly growing company. Pay and Benefits The pay range for this position is $25.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 28, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.