**Working Title: Technical Support Specialist** **Job Class: Management Analyst 3** **Agency: Human Services Dept** + **Job ID** : 84110 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 02/12/2025 + **Closing Date** : 02/18/2025 + **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office + **Division/Unit** : DHS-Central Office / DHS Bus Solutions Technology + **Work Shift/Work Hours** : Day Shift, 8:00am - 4:30pm + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. _***_ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) _(Within Minnesota or neighboring states) and flexible hours options are available_ _.***_ This position exists to act as a technical support for the Enterprise Business and the Business Solutions Office (BSO) and Operations Administration technical needs . The position serves as a primary SharePoint Site Collection Administrator (SCA) for the Operations Administration, and Enterprise wide. This position will ensure information is organized strategically, Operations and the BSO can collaborate effectively and efficiently internally and across the agency, and permissions are appropriately managed. This position is also responsible to act as part of a team of Department of Human Services (DHS) subject matter expert team. The incumbent must provide business analysis for any major efforts related to Microsoft 365 tools. This position ensures that the BSO and Operations can efficiently and effectively organize, access, and maintain important information. **Responsibilities include but may not be limited to:** + Reviewing and approving access to internal and external-facing collaborative tools and periodically auditing system access to prevent unauthorized access to data. + Ensuring that all areas in the administration comply with the requirements, standards, and policies for collaboration tools. + Provide expertise, guidance and leadership for collaboration tools (such as Power Apps, Power BI, SharePoint, and Teams) for the Business Solutions Office division, Operations Administration and enterprise levels. + Serve as a solutions analyst for SharePoint, familiar in document management solutions, and are responsible for ensuring that content meets accessibility policies and standards. **Minimum Qualifications** **_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**_** Two (2) years professional experience in a technical support role. Experience must demonstrate: + Specialized knowledge in Microsoft 365 platform(s), records retention, and accessibility standards. + Technical support experience with SharePoint, Microsoft Teams, and other Microsoft 365 applications. + Knowledge of privacy and government data practices laws, data and content management standards, and accessibility laws and standards. + Planning, project management and problem-solving skills. + Analyzing technical and procedural issues to solve problems and implement solutions. *Bachelor’s degree in computer science, information technology, social sciences, may substitute for one (1) year of professional experience* **Preferred Qualifications** + SharePoint site administrator experience. + Training experience involving Microsoft applications. + Strength in assessing communications' implications and risks of sensitive and visible issues with ability to advise managers appropriately. + Variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.