**Description** **_Technical Support Specialist_** At Percepta, we bring first-class service across each market we support. As a **_Technical Support Specialist_** in **_Melbourne Florida_** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You’ll Be Doing** + Answer phone and email requests for technical assistance and perform Tier 1 and 2 troubleshooting and analysis and Complete and disposition helpdesk tickets such as: + Create and/or resolve username and password inquiries + Install or uninstall basic software components + Verify proper software set up(s) + Assist with application navigation + Troubleshoot issues with job role(s) + Create and update troubleshooting guidelines + Document processes where there is no current standards + Provide assistance to Tier 2 and 3 supports when workload permits + Maintain a positive work environment that fosters team performance; support and contribute to open communication + Identify and report all concerns regarding the program to the appropriate Manager + Adhere to, and support all Percepta business and quality initiatives and company policies and procedures + Attend and participate in team meetings + Act as a mentor to less experienced teammates: + Act as a backup for a subject matter expert in the absence of the Manager + Demonstrate leadership capabilities **What You Bring to the Role** + High School Diploma or equivalent + Bachelor’s Degree or equivalent work experience within a Technical environment + One year of practical real-world Personal Computer hardware and software experience, including experience with Microsoft Operating Systems and Microsoft Office applications + Familiar with Computer Networking + Six months experience managing and maintaining a Helpdesk tracking tool **What You Can Expect** + Starting hourly rate of $17.60 + Health/Dental/Vision/Life Insurance + Flexible Spending Account (FSA) and Health Savings Account (HSA) + 401(k) with company match + Vacation/Sick Time and Paid Holidays + Tuition Reimbursement + Employee Assistance Program + Employee Discount Program + Training and Development Programs (Percepta College) + Employee Rewards Program (Perci Perks) **A Bit More About Your Role** + **Monday through Friday 8:30 am through 5:30 pm EST** + Strong communication, customer service and organizational skills + Strong problem resolution and decision-making skills + Knowledge of Windows 7/8/NT/XP and Microsoft Office, Internet technologies and technical infrastructures + A good listener with a proven ability to build relationships with all types of staff + Strong time management skills, attention to detail and outstanding follow-up skills + The ability to work well under pressure with tight deadlines + A good listener with a proven ability to build relationships with all types of people + Ability to work flexible hours and accommodate holidays - Some overtime may be required. **About Percepta** Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them _every_ _day_ . As a Percepta team member, you can expect: **Culture of Service** - to be treated like you are the customer from day one **Teamwork** – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions **Respect** – a team that is accountable, dependable and gives you their full attention **Proactive** – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization **Career** **Growth** - lots of learning opportunities for aspiring minds **Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun! **Competitive Compensation** – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. _Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer._ **Primary Location:** US-FL-Melbourne **Req ID:** 041V8