Job Description

Hello Future Technical Team Leader

FNB Connect and Service Provider is looking for a dynamic and highly skilled Technical Team Leader to join their team. The successful applicant will need to provide expert advice and support in practice formulation and associated best practice improvements. They will also be responsible for leading and developing a team of technical resources that provide operational project and technical support.

Are you someone who can:

Deliver against operational and cost targetsPrioritize resource allocation to minimize and reduce wastageMonitor costs for the financial year according to the operational planAllocates and approves expenditureReview cost reports and resolves or explains variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesContribute to the development of larger overall area budgetDevelop the budget for the next financial year for area of responsibility taking all operational plans into considerationResearch and design a longer term financial resource requirement plan for the area of responsibilityPresent the business case to motivate for financial resourcesAnalyse and develop implementation plans against the forecasted financial budgetDevelop tactical budget for area of responsibility that minimize expenditure and manage costsControl the budget for area including the authorization of expenditures and implementation of financial regulations Deliver customer experience excellence aligned to Organizational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the business operational plan; Organizational values and service standardsCommunicate how customer service solution will be implemented and secures buy-inEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceBuild relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-inEngage in cross-functional relationships to obtain and to provide work supportEnsure compliance with relevant statutory, legislative, policy and governance requirements in area of accountabilityEnsure implementation of relevant policies, governance and practice standards across the businessMaintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changesDevelops an understanding of risks and risk management approachesImplement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risksEducates others and makes suggestions for improvementsNetworks and participates in specialist risk forums where requiredImplement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountabilityEnsure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey mapResearch, enable and consult on improvements and opportunities to harness technology and platform enablementReview existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancyMonitor customer feedback reports and align processes to maximize efficienciesProvide input into the development of the business area tactical strategy in achievement of the overall business strategyDevelop and implement an area operational plan in achievement of Business objectivesUnderstand competencies and skills required for own and employee's development and performanceIdentify development needs and select effective solutions to address own and employee development needsEnsure that each employee prepares a personal development plan that is implemented and reviewed as requiredProvide on the job coaching and guidanceManage team delivery against goals in the area of responsibilityManage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and proceduresParticipate in Talent Management practices and processes in line with HR policies and proceduresImplement employment equity plan targets in all recruitment and employee movement activitiesManage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedbackEnsure skills are transferred in specific functionsEnsure conflict resolution and respond to any complaints or concernsSet relevant stretch goals for team and motivate achievementParticipate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively sharedBuild and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergiesParticipate in specialist communities of practice and contribute positively to own and organizational knowledge improvement

You will be an ideal candidate if you have:

5+ years in development, with some lead experience.Relevant technical certifications, IT qualifications.Solid understanding of Agile methodologies and test governance.Strong experience with Java, Selenium, and test automation frameworks.Knowledge of DevOps and continuous integration practices.Strong passion of efficiency and quality.

You will have access to:

Opportunities to network and collaborateChallenging work environmentOpportunities to innovate

We can be a match if you are: 

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.Adaptable, curious and willing to learn.Passionate in providing insights.Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.