Amazon Web Services provides a highly reliable, scalable, and low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The Amazon Web Services (AWS) Training & Certification team is seeking a driven, talented, and experienced education programs leader and manager to implement a global, world class multi-level AWS technical education program to address the demand for skilled cloud IT professionals.

In this role, with your passion for developing others, you will deliver a defined curriculum program for early career technical hires on their journey to become skilled cloud IT professionals. This multi-modal training program combines instructor led training, lab exercises, scenario-based project sprints, and more to develop and hone cloud based and professional developments skills. Because at Amazon we pioneer, you will need to be forward thinking and creative in your approach to addressing big challenges and embrace novel solutions. In this role, you will need to be an excellent communicator, and it is expected that you will have the ability to work well with peers and students.

Roles and Responsibilities:
- Deliver defined curriculum of an internal customer facing technical education program
- Ensure SME engagement per program requirements
- Administer LMS tasks such as schedule sessions, register participants and instructor resources
- Partner with learning strategy team to preserve consistent program experience for all learners globally through defined curriculum, milestones, and interactions
- Develop and document workflows and processes
- Provide content and class feedback to learning strategy team to drive improvements


Key job responsibilities
- Utilize best practices in adult learning theory to facilitate interactive class discussions/activities, answer learner questions, and provide personalized guidance
- Provide continuous feedback on course materials to keep pace with the rapid evolution of cloud technologies and generative AI, incorporating learner feedback
- Collaborate with the Tech U team to review and refine training content, lesson plans, instructional video, and hands-on experiences
- Foster a strong sense of community among learners by encouraging collaboration, providing encouragement, and creating an inclusive learning environment
- Demonstrate exceptional communication and presentation skills, with the ability to break down complex technical topics into clear, easy-to-understand terms
- Stay up-to-date on the latest AWS services and generative AI developments to maintain subject matter expertise
- Provide exceptional learner support, ensuring all learners receive the guidance they need to achieve their goals
- Administer LMS (Canvas) tasks such as schedule sessions, register learners and instructor resources

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.