**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our **Americas Distribution Services Division (ADSD)** provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. We’re  **committed**  to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  **innovating**  to discover the breakthroughs necessary for tomorrow’s growth.  Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB\_i-UVln&index=39)  – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB\_i-UVln&index=25) . **Job Summary** As a **Technical Training Consultant** , you are responsible for the design, development and deployment of the Marine segment service training and technician development strategy. **Additional Info** : + This position can be located in Peoria, IL or Miami, FL. + Domestic relocation assistance is available for this position. ISE will not be considered. + This position will require up to 50% of working time travel, _both domestic and international_ . **What You Will Do:** + Liaising with Marine business unit to ensure initiatives are planned, proposed, developed and completed on time and meet quality standards. + Conduct regular meetings with the business unit to inform on progress. + Hear what new challenges there are in the field and determine how we meet the need with training. + Communicate and promote marine training to Global Marine learning centers and dealers. + Conduct regular meetings on Teams and in person to go through the new learning and programs with the instructors so firsthand knowledge of the programs lives at the Learning Centers. + Build strong rapport and work directly with Application and Installation, Design, and other Field Support Engineering groups to keep communication open on what is happening in the field, partner on workshops, and guidance on new courses when needed. + Set up Monthly with Instructor meetings. + Oversee and maintain the standards of all courses in the Marine program as well as guidelines. + Develop, coordinate, and administer purchase service agreements with business unit. + Manage all aspects of expert level marine technician assessment programs globally, including instructor, assessor preparation, and qualification to teach supporting courses. **What You Have (Required Skills):** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. • Communicates the importance of customer needs/expectations and commits to resolving them. • Researches and verifies customer needs and expectations. • Helps link organizational objectives to customer needs and expectations. • Meets regularly with customers to understand their wants, needs and expectations. **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. • Anticipates customers' needs and satisfies them proactively. • Resolves complex customer complaints or problems. • Teaches others how to deliver excellent customer service in a variety of settings. • Recovers from a service failure in a way that enhances customer's esteem of the organization. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. • Reviews others' writing or presentations and provides feedback and coaching. • Adapts documents and presentations for the intended audience. • Communicates well downward, upward, and outward. • Employs appropriate methods of persuasion when soliciting agreement. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. • Alerts own team to problems in client satisfaction. • Differentiates the roles and responsibilities in a business relationship. • Works with clients to address critical issues and resolve major problems. **Training Operations:** Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations. • Assesses customer feedback to better adjust to market demands. • Monitors and interprets standards and management reports on training activities. • Records all training data and transactions in Caterpillar’s Learning Management System. **What Will Set You Apart (Preferred Skills):** + This requires a more technical background and good knowledge of Learning Management Systems (LMS) structures and behavior, also of how it has happened before and who the players will be to get the learning to the targeted market and prove with ROI mechanisms. + Project manage, training design\development and other marine service training initiatives. + Understanding of Marine engine systems and technology + Lead progress meetings with Project Managers + Lead progress meetings with Instructors **What You Will Get:** We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement. **About Caterpillar** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. \#Li **Summary Pay Range:** $110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees **Posting Dates:** March 6, 2025 - March 23, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .