Supports the Quality Department through high quality staff and provider education initiatives including clinical and technical aspects of their roles. The ideal candidate is a clinically experienced person who is experienced in adult education, demonstrates self-driven initiative, and strong problem-solving skills. This trainer will utilize multiple modalities of education delivery to include developing and executing online courses, in-person training, virtual classes, and individual coaching.

Primary Job Duties and Responsibilities:

Oversee all aspects of training for new and existing Evernorth Care Group staff and clinicians. Incorporating policy, process and procedure changes as identified.Administers end-user proficiency assessments, document scores, and communicates to Training Manager and User and Security team.Develops and conducts training courses utilizing various modalities as appropriate, specific to back office, clinician, pharmacy, and front office processes,Assists with creating and maintaining new curriculum/course and associated deliverables including, but not limited to, recording new videos, creating interactive online courses, and updating existing courses as well as maintaining training documents within SharePoint.Updates trainer’s manuals, student packets, exercise booklets, handouts, login cards, presentations, Quick Start Guides, Tip Sheets, and other educational materials for responsible training courses.Participate in the roll-out of all software updates for the Evernorth Care Group.Support and educate around new IT requests on improvements needed to the various systems as well as perform the pre-production user testing.Follows-through on needed answers, decisions, and verification of workflows.Assists with building and testing of training environments, and trouble-shooting issues.Works closely with Operations, Nurse, and Clinician Champions to determine, plan, and execute for training and communication needs. Creates and distributes communication to end users as needed.Ensure clinicians and staff adopt new applications and/or application updates; this would include notifying staff and clinicians of changes, as needed, live training, and tracking compliance with using the applications as expected.Coordinate with onboarding process notifying the team when a new hire is complete with learning modules.Assists centers with one-on-one training or follow-up onsite training as requested.Recommend process improvements that drive efficiencies.Works with leadership to coordinate between policy changes and training needs.Partner/collaborate with Cigna training resources.Serve as subject matter expert for various clinical areas of Evernorth Care Group.Collects feedback from trainees in class and communicate that information to the Training Manager.

Education and Experience Requirements: Personal Competencies:

Strong presentation skills and an ability to communicate in a clear manner, while building rapport and trust with the audience.Comfort facilitating training in a virtual or in-person environment.Ability to effectively communicate and explain sometimes difficult concepts with all organizational levels.Pro-active and self-motivated individual with a positive attitude and willingness to learn and take on the work needed to be completed.Excellent written and verbal communication skills, with attention to detail and understanding of the need for clear explanations and documentation.Excellent organizational skills and ability to prioritize effectively.Strong analytical and problem-solving skills.Ability to work in fast-paced environment and balance competing priorities with urgent timelines.Ability to work independently and to interact effectively as a team participant.Occasional travel between health care facilities and administrative offices within the Phoenix metro area.

Experience/Knowledge:

Minimum 5 years clinical experience preferred.Experience with electronic medical records is required (Epic Certification preferred)3-5 years’ experience with formal adult education training preferred.Experience with education design software (Articulate preferred)Experience in developing training materials.Knowledgeable of back office, clinician, and front office workflow and processes. Knowledge of ICD-10 is preferred.Proficiency with Microsoft software applications (Word, Excel, PowerPoint, Outlook, SharePoint) and Windows operating system environment.Bachelor’s degree or related clinical and training experience preferred.Technologically savvy and able to manage the Learning Management System (LMS) content, course offerings and course catalog for their organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.